Paradigm Wellness’s Policies and Procedures

Things to Keep in Mind

We intend to provide our guests with a professional and therapeutic experience. The following policies and procedures serve as a guide for first-time and regular massage and float guests of Paradigm Wellness. We understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, traffic considerations, business meetings, and project deadlines are just a few reasons why one might consider canceling an appointment. In our commitment to provide a unique and outstanding experience to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies.



Please arrive for your appointment 15 minutes before the scheduled starting time. Early arrival will allow for time to fill out the appropriate client form (new clients), change, and prepare for the service. All massage and float sessions have a specific schedule, and early arrival allows for a relaxed and unhurried experience.

If late arrival is inevitable, your service(s) may be shortened to keep on schedule. The original treatment time will be charged.


Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. The early notice gives us enough time to fill the slot. If a client fails to cancel within 24 hours multiple times (2 or more), they will be asked to pre-pay for future services.


We regret that late arrivals will not receive an extension of scheduled appointments. In special cases, and when our schedule allows, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.


Clients who fail to show for appointments without a 24-hour notice will be charged a $25.00 no show fee and may be asked to pre-pay for future services. The reserved time slots for your massage must be compensated.


Before each massage session, the treatment plan will be discussed with you. At the start of your first visit, you will receive a copy of the massage therapy policies. You will be asked to sign the consent form, stating that you have read the information, understand it, and agree to comply with the policies and procedures. Clients who we have not seen for at least a year will also be asked to fill out this form. Along with a consent form, all clients will be asked to fill out a brief health history form, including all past and current medical conditions.


Paradigm Wellness employs licensed professionals and held to the highest standards of the American Massage Therapy Association.

Massage Therapy is a profession in which the practitioner applies manual techniques, and may use adjunctive therapies, to positively affect the health and well-being of the client.

Massage Therapists do not diagnose or prescribe for medical conditions, nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.


I am happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.

The client may choose to leave on as much clothing as needed for comfort, refuse any massage methods, or stop the massage at any time. The client is free to leave, and the therapy door is never locked. The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.

Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment – or you may request privacy and end the session. You are in control.


Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.

The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained.

Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate. On rare occasions, an involuntary sensual response to massage is natural and will subside on its own in a few moments.


The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.

We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of political, private, or sexual nature.


It is the responsibility of the client to keep the massage therapist informed of any current medical treatments and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions.

Prenatal massage is highly recommended for all trimesters of pregnancy. However, to ensure that you and baby are to be cared for accordingly, we ask that a letter from physician/Doula/ Midwife, be available before any treatments can begin.

For clients undergoing chemo and radiation therapies, please note that we require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.